Policy Duration: Our returns policy is active for 14 days post-delivery. Should this period lapse, unfortunately, we are unable to provide refunds or accept returned goods. Criteria for Returns: To be eligible for a return, your item must meet the following criteria:

• Remain unused and in the condition it was received.
• Retain the original packaging.
• Sealed products must not have their seals broken.
• For individual items such as loose strips, the original sealed pouch must not be opened and barcode intact.

Items Excluded from Returns: We are unable to accept returns for:

• Teeth Whitening Gels
• Toothpastes
• Teeth Whitening Pens
• Items purchased on Sale

Process for Returns:

• Initiation: Prior to returning any item, please contact us for authorisation.
• Return Address: Do not send items back to the label’s address. We will provide an authorised return address upon your return request’s approval.
• Fees for Returns: Returns incur a restocking fee of £2.50. Original shipping charges will be non refundable. If requesting return shipping labels a further £3.00 will be deducted from the refund total.

Refund Details:

• Inspection and Communication: Once we receive and inspect your item, we will inform you about the status of your refund via email.
• Processing of Refund: If approved, your refund will be processed to the original method of payment within a designated time frame.

Delayed or Unreceived Refunds:

• If the refund is not credited after 10 business days, recheck your bank account.
• The refund might reflect on the statement of the original purchase date.

Product Exchanges: We replace products only if they are defective or damaged. For an exchange of the same product, please reach out to us using our contact form. All damaged or defective items must be reported within 72 hours of delivery. Shipping for Returns:

• Return shipping costs are the responsibility of the customer and are non-refundable. If you receive a refund, the cost of return shipping will be subtracted from it.
• For items of significant value, consider a trackable shipping service or shipping insurance, as we cannot assure that we will receive your returned item.